BLOC-X Support Service Policy

BLOC-X is committed to providing an excellent and unbroken service during UK business hours and we shall use all commercially reasonable endeavours to ensure that this is the case. However, there may be times when the service is not working as required or when you require additional assistance to take advantage of the service.

Before contacting us, we ask that you first consult our User Knowledgebase, which requires you to be logged onto the BLOC-X Platform to access it. This will show you how to, for example, reset your password and navigate the BLOC-X Platform.

BLOC-X is committed to the ongoing development and review of the User Knowledgebase which can be accessed via the BLOC-X Platform. You will need to be logged into the BLOC-X Platform in order to gain access to it.

If the User Knowledgebase does not cover your needs please lodge a Support Request via an email to support@bloc-x.com or via the Contact Us page on our website. Note that commercial  inquiries should be routed to info@bloc-x.com. In your email, please include a brief description of your issue and your telephone number for any urgent need.

For inquiries raised during UK business hours, these will be acknowledged within the same business day with an initial response within 24 hours. For inquiries raised outside the hours of operation of the BLOC-X Platform, responses will be acknowledged during the next business day with an initial response within 24 hours.

Support Requests cannot be made, at this time, via any other channel including, live-chat or messenger services, or over the phone. We reserve the right to change our Support Policy from time to time and we hope to be able to expand the various channels over which we can provide support in the future.

For more info please see BLOC-X’s Support Service Policy document.